Refund policy

For items shipped directly from SoundFXAZ.com

What if I want to return an Item?

It is our goal that customers be absolutely satisfied with their purchases. This starts by informing you of the necessary information for you to make informed purchases.
1.) You can request a return if we made a mistake and sent you the wrong item.
2.) You can request to return an item for a refund or exchange if we sent you an item that exhibits a clear manufacturer defective.
3.) Buyers can request a return if evidence suggests an item was damaged prior to shipping.

When you request a return or exchange an item please follow these general requirements.
* Return the same item you received in an unaltered condition. With no damage or signs of use outside of the listed item condition or how it was received.
* Must include all items that were included in the original package, such as cords, cables, remote controls, ect..

Please DO NOT request a return if your shipment was impacted by delivery delays caused by widespread or severe weather or other carrier-caused events. The shipment receives a carrier scan within our handling time, but experiences other carrier delays, arrives late, or is estimated to arrive late as a result of carrier delays.

Please DO NOT request a return if your shipment was stolen.
In the event of a package "theft" Please DO NOT request a return, if carrier tracking details indicate that your item was delivered but you believe the item was stolen, you should consider following steps;
1.) First check with your neighbors, it's possible your package was misdelivered as a result of an honest mistake.
2.) Report to USPS: Contact the USPS at 1-877-876-2455 or file online to report the theft and get a Postal Inspector involved.
3.) File Police Report: Report the theft to your local police department.
4.) Check your "home owners, or renter insurance to see if it cover's theft"

Mail theft is a serious federal offense under 18 U.S. Code § 1708, punishable by fines and up to five years in prison, as the U.S. Postal Service (USPS) is a federal agency.

Please DO NOT request a return if the item appears to have been damaged during shipment. If your item was damaged during shipping you might be able to file a claim with the parcel carrier, such USPS, UPS or FedEx. Priority Mail shipments include insurance automatically, covering up to $100 for commercial packages (like those bought via eBay or other online shipping platforms) for loss or damage. If you received an item damaged during shipment and are eligible to file a claim with USPS, UPS, or FedEx we will gladly assist you with your claim to the best of our ability. (Continue reading, we will include additional information on this topic below)

Return To Address:
2500 N Oracle Rd Tucson, AZ 85705

How do I get a return shipping label? 
If you need to return an item for any reason, you can send us an email to gettingwiredonjellybeans@gmail.com make sure to include your order number, or call us Monday - Saturday 9am to 6pm at (520) 525-7250.

I am responsible for the return shipping or any other costs?

We do not charge a restocking fee and as log as the the return meets all the conditions and terms set forth in this policy. We accept all returns in most cases if you are returning an item because you changed your mind. You will be responsible for the return shipping costs.

 If the reason for your return is because you received an item other than what you had ordered or because it was damaged or defective then we will either provide you with a return shipping label at no charge to you or if you prefer you can purchase a return shipping label from the carrier of your choice and we will reimburse you for the cost.


When do I get my Money?
We will refund your money with in 2-3 days after receiving the item. If you have any questions and need to speak with a real human being you can always call us at (520) 525-7250.

Filing Claims with USPS® for Lost, Damaged or Missing items.

When you purchase an item from us you agree that we (the seller) are not liable for any products/items that are Lost, Damaged or Missing during shipping. For items Lost or Missing during shipping please contact the shipment carrier. If you received your order damaged, please contact the shipment carrier to file a claim. (Additional information below was obtained from USPS.com and is provided for your convenience, we can not guarantee the accuracy of all information.)

Lost: Missing Mail is mail that has not been delivered by the expected delivery date. This applies to packages that are undelivered, lost, or late. If it has been lost, late or missing for 7 days or more, you can:
* Find additional information by visiting: "Find Missing Mail" (https://www.usps.com/help/missing-mail.htm) on USPS.com.
* Submit a Missing Mail search request at "MissingMail.USPS.com" (https://missingmail.usps.com/)
* File a claim (for insured items meeting the appropriate timeframe).
* Visit your local Post Office? location for additional assistance.

Damaged or Missing: Please save all packaging materials and damaged goods before filing a claim. Photos that clearly show the extent of damage will help with your case. For "damaged" claims, you'll also need to provide an estimate of the repair costs from a reputable dealer. If you received something "damaged", please hang onto the original packaging and the damaged item until your claim is settled. You may be asked to take them to your local Post Office? for inspection later. Please do not reship the package.

If a claim is filed because some or all of the contents are "missing" (for instance you received only an empty box, envelope or mailing container) or "damaged", the addressee must retain the mailing container, including any damaged articles, all packaging, and any contents received. Upon written request by the USPS®, the addressee must make this proof available to the local Post Office® for inspection, retention, and disposition in accordance with the claims decision. Failure to do so will result in denial of the claim. The Postal Service employee completes PS Form 3831, Receipt for Article(s) Damaged in Mails and it is provided to the customer.

When you file a claim you will need to provide Proof of the item(s) value to USPS®, In order to prove an item's value you can provide a computer printout or screen shot of the online transaction identifying the purchaser and seller, price paid, date of transaction, description of item purchased, and assurance that the transaction status is completed. The printout must clearly identify that the transaction was conducted on eBay.com. In order to obtain a receipt of your purchase you can visit (https://www.ebay.com/mye/myebay/purchase) or Login to eBay.com, then look for Select "My eBay" in the upper right hand corner of the page. Choose "Purchase History" from the drop down menu.

To learn about, or file, an insurance claim for loss or damage of domestic items with USPS® you can visit (https://faq.usps.com/s/article/Domestic-Claims-The-Basics) "Domestic Claims - The Basics" at USPS.com

For items shipped from over seas partners or affiliates.

Some items may not be returnable if you have a problem with an item marked as non returnable please contact us so that we can work to resolve your issue.